There are several Western Union service points in Peshawar but many of them are of little use to customers, especially on Fridays. People living in or near the university town could not get their Western Union payments on Friday, June 19, 2009, from the banks or Post Mall on the University Campus and had to go to the Sadar (Cant.) for receiving payments.
In the University Town, and surrounding neighborhoods of Peshawar, Western Union (WU) service is provided at the United Bank Limited, National Bank Limited, Post Offices, and more recently at Faysal Bank Limited. The service at these points, from the University Campus to the Cant area, is usually poor and of very little use to most customers. Most of these only receive money and do not offer the service of sending money abroad via WU.
This morning, the banks offering WU service excused to the customers of providing services on account of problems with the WU system of transferring money. The Post Mall at the University of Peshawar remained open but returned customers who asked for receiving more than a few thousand rupees, due to being short of cash. Even the National bank of Pakistan (NBP) along the Arbab Road did not serve customers due to the reason that the person handling WU services was on leave and no one else had the password to the WU system.
The only reliable and efficient WU point that serves most of the customers is the Zarco Exchange in Sadar (Cant.) area, which remains the main WU service office for most of the people in Peshawar. Zarco Exchange remained open and functional on Friday. After a respite from the bombing spree in Peshawar, the Cant. was again seen as being visited by a large number of people. However, most people still don’t dare stay late in the markets and leave early due to security concerns.