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RSSDeloitte Touche Tohmatsu’s recent report says financial Institutions in U.S. are seriously looking at India and China as their investment banking solution providers. The report said faced with dwindling profit margins in the extremely competitive...
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Calling a customer care service is not everyone’s ballgame. Only a few privileged souls can accomplish this tedious task and come out unharmed by the fatalities...
made popular Mar 26 2009
Before I start off with this topic, I would like to say that there are no hard feelings against anyone and please don’t take it personally. I am writing this as I...
made popular Dec 18 2008
An industry that has offered employment to myriad of people all around the nation, BPO, has been growing ever since it came in to being, and growing good. India is a...
made popular Oct 21 2008
In this era of call-centers’ boom, the Indian educated young generation people mostly have enough money in their pockets, so they spend for luxurious goods. However,...
made popular Jun 1 2008
Want to get rid of this widely spread carbon dioxide? Here are a few easy and interesting steps! All offices, especially workers of call centers are allowed for using...
made popular Jun 2 2007
It seems actress Gul Panag has become a thorough professional willing to do all that it takes to get the role right. Led by the perfectionist streak in her, Gul was...
made popular Dec 15 2006
Call centers would continue to mushroom in the Asia Pacific region in the next five years due to increasing language skills, low costs and rising internal demand....
made popular Nov 2 2006
Foreseeing VoIP being ready for its large-scale adoption in the Contact Centers around the world, The CTI Group has offered the first ever call recording solution...
made popular Sep 9 2006
In a survey which was conducted by NetReflector it was found out that customer were turned off by the agent speaking with an accent which was stated as the number one...
made popular Aug 29 2006
It is being said that increasing the English proficiency of high school graduates would make them eligible for call center jobs. If given proper training, high school...
made popular Aug 21 2006
Watch out for your son or daughter working in a call center. They might be indulging in risky sexual behavior. Fearing this some call center companies in India are...
made popular Aug 11 2006
Uganda seems to be catching up in the outsourcing business race. The country is pocketing millions of shillings by sitting behind the PCs and answering calls from...
made popular Aug 10 2006
If Americans don’t prefer talking to a customer service agent which turns out to be an Indian on the other side then don’t worry as the feeling is mutual....
made popular Jul 31 2006
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