Three Letter Word – BPO(Business Process Outsourcing)

POLITICS. .

Before I start off with this topic, I would like to say that there are no hard feelings against anyone and please don’t take it personally. I am writing this as I have worked with Call Centers for a reasonable amount of time and what I have mostly heard from people who have no clue about this Booming Industry and still can stand up and deliver speeches and CRITIZE it to great lengths.

800px auckland skyscraper os91m 20835
800px auckland skyscraper os91m 20835

The most common thinking pattern of every parent is that “there child will get spoilt if he/she works for a call center”, the irony is that people think that they are very modern and updated on what is happening throughout the world, but fail to understand what this Industry is all about and some are so rigid in there thoughts that they don’t want to understand what it is all about and want to always look at this industry with a suspicious look on there face and mind filled with all sort of negative thoughts.

But everything said and show about call centers is not true and the picture is not that negative or horrifying, because had it been true then the Off shoring business would have not stayed for long in India. To some extent it is true that people working in call centers tend to behave in a different manner and have a different living pattern and above all are not that social but then who the heck cares about it, till the time you are working and are involved in your job. In the times of globalization, I don’t think that setting a fixed timeframe to work matters anymore. One of the most talked about topic on which the call center companies are often squashed is the “Quarterly or the Annual Parties” that are been organized. But did anyone ever thought or made an attempt on knowing that why such elaborate and lavish parties are being organized by the companies?

I would request the readers and the editors of Instablog to comment on the same. I would carry on writing about this blog in series as this being the first part and again I would like to mention that this is what I have heard from the discussions that are being carried out.

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