Fortis is buying hospitals in India – But how will it buy Customers? – Question for Singh
Cleanliness Is Next To Godliness, But Not In India
How Logical Is Women Reservation in India!
It is unannounced ‘Emergency’ in Air India, employees gagged!
India gears for Elections: Is it worth Rs. 10,000 Crore?
Is Manmohan Singh the weakest PM India ever had?
It’s a first hand experience of change of management in hospitality industry
It’s a first hand experience of how the goal of ‘profitability’ severely and adversely impacts goal of ‘long term value’ in one of the most promising sectors for India – Hospitality & Medical Tourism?
It’s a first hand experience of how government is shooting itself in the foot, by letting everything – from Education to Medical – getting privatized
Malvinder Mohan Singh & Shivinder Mohan Singh (Fondly called as SMS & MMS) of erstwhile Ranbaxy and now Religare Group, acquired Wockhardt hospitals and rebranded them as ‘Fortis’ their flagship healthcare company recently…(They have sights on Parkway Holdings, leading hospitality firm in Singapore, now)
However, with the objective of recovering their investment sooner, they are prioritizing ‘profit’ to ‘customer satisfaction’
I personally saw this in one of the hospitals in Mumbai & Some of the instances are given below_
*****
A request for extra pillow takes 45 minutes to deliver, when the store room is on the same floor, just a few steps away
No handshakes between nurses and attendants between two shifts – They question the patient history to patient, instead of reading from the file or taking an update from the previous person!!!
Quality of food is pathetic (Probably pathetic is a better word)
A request to do a particular test (SPO2, which is used to gauge oxygen intake/ level or something like that) takes 10 minutes to do, and the doctor is waiting in the patient’s room for the portable machine to be made available!!
A request for an empty glass takes an hour, when pantry is just 3 floors away!!!
Urinal bucket used, for patients who are not allowed to get off from the bed, an hour ago remains un-attended for, un-emptied, and un-cleaned, in-spite of multiple calls made for the same to nurses, attendants and house-keeping staff
A resident doctor cribbing - that post Management change, the no. of beds have been increased but the staff is not; that earlier there used to be at least two shifts of resident doctors – now we are required to work for 24 hours at a stretch; that earlier there was a resident doctor per floor – now I am managing 3 floors single handedly; that we are highly short-staffed, but profit is given priority; that I am also leaving very soon!!!
*****
It’s a wake-up call now for Singh brothers – Let’s see if they can identify the writing on the wall!!!
