Follow The Process!
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Few weeks back on my way to the office somebody stole my wallet in a crowded bus. I lost all the important cards that an individual needs in order to prove that he/she exists in this world and has a right to certain things. Pan card, debit card, driving license, University ID card, etc. Please note that the “etc” contained some important stuff too which I'm still trying to remember. I never thought one has to fight a battle to the death for one's identity until I saw movies like Bourne Identity and The Net! Mine was being fought in the world of “process”. My latest discovery... even while you are breathing your last you must follow the process.
Soon after the discovering that my wallet was indeed missing my brain fluctuated with terrifying thoughts: Block the card... how much money is in the account? ...is someone about to go on a shopping spree with my card? ...call the damn bank and block it first, crackpot! ...can someone actually steal my identity?...if someone else pretended to be me with all my ID cards would people believe her? Obviously a guy can't pretend to be me..Can people even tell the difference if anyone tried? What the hell am I thinking!? What am I gonna do if I have to drive in an emergency without a driver's license and traffic police decides to stop and fine me just for the heck of it!? Stop thinking or your brain will melt! Breathe...calm down! Go to your happy place and don't ever come back...
My grey cells shifted gears. Determination and mechanical training of following the process soon took over the panic. I blocked my debit card, checked the balance in my account to make sure no money has been withdrawn. Next step was to get my driving license and pan card, thankfully I had several photocopies with me so getting the duplicates wasn't a problem. The major problem was that the chaos happened two days before my exams and I had no ID card. Yeah, I know I was super intelligent in putting everything in one place and then just losing it... Despite the fact that a similar case had happened which involved my mind! Ah, we humans nut never learn...
Application for the duplicate ID exhausted me to the bone – attestation, photocopies, countless signatures and request letters to the principle, repeated explanations which I can recite in a single breathe. Luckily, I had my hall ticket with me, nobody threw me out of the classroom or eyed me suspiciously as I was expecting.
Next challenge...
My debit card replacement arrived the following day with an irritating courier guy, who refused to give me the card! Why? He needed my original ID which I repeatedly told him I didn't have. He was standing in my office and wanted a proof that I actually worked there...letter from my HR was apparently not good enough. I asked him whether he thought that I was hatching a plot to deceive him and the HR was in on it too!? He didn't deny it...After visiting the bank I found that the card has been sent to my home branch, out of the city and it will take another week to get it back. Great! Don't you just love these people? Bankers gave me the same crap, that photocopies will not do, I will have to produce the originals. My blood was boiling, no longer thinking...“I have told you repeatedly that all originals are LOST, does this mean that your bank WILL NOT give me my debit card?”. I got my card the following week.
They try every possible way to make you wait and follow a painful process. They are the torch bearers of “The System” that is out there to drive you insane at every given opportunity. They all wake up every day with a single thought... “How can we crush someone's sanity to dust today?” Their excuse? They are just doing their job!
