As entrepreneurs, businesses  -  we constantly stive to achieving user acceptance, customer acknowledgement. But, the reality is many happy customers spread the word...

Most of the times entrepreneurs  get to hear complaints and good byes from the customers and they are constantly working to improve and do it better. Today I am proud...

(Live from Prithvi cafe - Mumbai, written a few days back) Concept ———- - Every one has a circle of influence - Every customers who loves your...

(written a few days ago) I am right now sitting in the waiting area of a Reputed hospital in Bangalore. I came in at 0915 pm for a 0930 pm appointment which I had...

The “age factor” compels you to do a few things, one such in my case is the urge to shed that extra fat and stay fit. So, i’ve been at it for a couple...

I recently watched the movie Crash. Dont know why they chose to call it ‘Crash’ - probably, these were the times in each of these characters lives when...

The phrase “The customer is always right” was originally coined by Harry Gordon Selfridge, the founder of Selfridge’s department store in London in 1909, and is...

Combining efficiency and elegant appeal, the Edge Kiosk is a stylish alternative to the usual boxy kiosks we’re all so used to. Ideal for high traffic areas with...

A number of companies have outsourced their customer services to India which is being regarded as a favored destination for availing cost effective services. Companies...

Generally people tend to think that the customer service is taxing at times. Moreover, customer service is considered at its best when the management facilitates its...

Goes to, of all people, to Ning co-counder (and Netscape) Marc Andreessen who is attributed to have said the following while talking to analysts for Sun...